Lenovo Downgrades Return Policy. Manufacturers can usually make the terms in their fine print harsher without anybody noticing.
Hello,I was recently trying to ascertain what exactly Levovo Canada's return policy is. What I have discovered is what I would call.
I recently purchased a Lenovo Flex 5 about two weeks ago. It's a pretty awesome machine. But after the initial set up and update on the first day of use, the touch screen has not worked since then. I had a Lenovo tech take control and uninstall and reinstallthe driver.
That didn't work. He updated the BIOS. Still nothing. I'm thinking this is a problem with the latest Windows 10 update and the driver for the screen.When I checked the 'about this device', it now says no pen or touch input is available for this screen. So now using it as a tablet is useless.Any ideas? I can't return it to B&H because they don't refund on laptops.
And I'm loving this laptop. I just want it functioning 100%. Anyone else ever solve this problem? Or does anyone at Microsoft know anything about this?Thanks guys.LH. Hi Lucky,One of the possible reasons why your touch screen is not working is due to outdated driver. To resolve your issue kindly follow these steps.
Open Device Manager. Navigate to option Human Interface Devices. Then expand to HID-compliant touch screen or HID-compliant device. (If you cannot find these options, click View Show hidden devices). Right-click HID-compliant touch screen or HID-compliant device. Then click Disable.
Window will appear ' Disabling this device will cause it stop functioning. Do you really want to disable it'. Click Yes. Repeat the above steps.
Choose Enable to bring the touch back.We would appreciate an update about how it went. Thank you so much for the reply. I have tried all of the above and none worked.
I don't haveHID-compliant touch screen but I have 3 HID-compliant device I have done the disable enable, I have uninstalled all of them and let them be discovered on reboot, nothing works. I also have the Wacom pen driver in this sameHID section. It says it cannot connect.
I don't know how to connect it. I called Lenovo this morning since I have had this laptop all of 10 hours and don't expect the required windows updates to do this when it is a required security update that runs as partof the first set up of the computer. They do not support software under warranty which is completely ridiculous, but they did walk me through resetting to the way it shipped to me from them so I am starting over at square 1. @Lenovo not a happy camper withyour support or computer. Interesting, I am thinking it has something to do with eiher an update from Lenovo or the Windows 10 update. I ended up returning my laptop and getting another one.
I have it so the windows 10 updates wont install automaticall and I am planning on installingany Lenovo and windows 10 updates one at a time instead of a new version at the same time. I also turned the device drivers setting not to install updated drivers. I will create a restore point at each step so I can roll back whichever one seems to breakit.
This is ridiculous. There are enough people posting this issue that Lenovo and Microsoft should have an answer for it. I did but it was a huge effort. I had to go back to the factory restore and stop upgrades by making my network connections metered, turn off driver auto update and then did a manual process. It does look like the Lenovo Companion has the touchscreen driverson it now.It is working great now though. Read through that whole thread on the link because Lenovo support did tell me they would assist with driver issues under warranty.
The same guy though told me the touch drivers were part of display drivers which is incorrectas well so he may be wrong on their support as well.